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#1
08/21/2007, 11:31 AM
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Does JBJ offer any customer service?
Hi. I've been looking all over trying to find a way to email JBJ with some technical questions on a piece of their equipment (their ATO), but I can't find an actual JBJ home page or anywhere that lists an email address for JBJ customer support. Does such a thing as JBJ customer support even exist?
Thanks
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Excellence in reefkeeping is achieved by mastering the fundamentals, and learning from mistakes. |
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#2
08/21/2007, 11:36 AM
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I "think" thier site is jbjlighting.com
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#3
08/21/2007, 11:36 AM
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Call them. I will call now and see.
I also found their website with all their contacts: http://www.jbjlighting.com/contact_us.html
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~~Dave~~ ______________________________________________________________________ "Give a man a fish and you feed him for a day. Teach a man to fish, and feed him for a lifetime." -An old chinese proverb Last edited by reefman13; 08/21/2007 at 11:41 AM. |
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#4
08/21/2007, 12:44 PM
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I saw the JBJ lighting site in a Google search but I figured it wasn't the JBJ I was looking for, but on taking the link it does list the aquarium products, so that's it. Thanks!
__________________
Excellence in reefkeeping is achieved by mastering the fundamentals, and learning from mistakes. |
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#5
08/21/2007, 12:46 PM
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No problem, happy to help
__________________
~~Dave~~ ______________________________________________________________________ "Give a man a fish and you feed him for a day. Teach a man to fish, and feed him for a lifetime." -An old chinese proverb |
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#6
08/21/2007, 05:37 PM
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I have called before and they helped me out!! I tried email but they respond sooo slowly.
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Whats Inside: 1.25" Sand Bed Depth 50lbs live rock est. Yellow Striped Maroon Clownfish Yellowtail Damselfish Spotted Cardinal Fish Midas Blenny Abalone (got in by mistake but he can really clean a tank!!) |
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#7
08/21/2007, 05:46 PM
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I wasn't able to find their # on the site. What is it I have a question for them too, but was contemplating sending them an e-mail.
__________________
~~Dave~~ ______________________________________________________________________ "Give a man a fish and you feed him for a day. Teach a man to fish, and feed him for a lifetime." -An old chinese proverb |
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#8
08/21/2007, 05:59 PM
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I emailed JBJ. Saw no phone number and I was in no hurry. No response yet. I emailed similar ATO questions to Tunze support and had a reply within an hour I think. I have to give Tunze a lot of credit for having good customer support - not the first time I got a quick and thorough reply from Roger at Tunze.
__________________
Excellence in reefkeeping is achieved by mastering the fundamentals, and learning from mistakes. |
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