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#1
12/17/2007, 07:25 PM
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Hydor customer support
I recently bought BigCat's 90 setup and one of the items were 2 Hydor 4's. While cleaning everything up one of the 4's didn't spin and Joe was getting shocked. (He has curly hair now, both of them). Well I e-mailed Hydor asking if I could just buy the power pack because they were out of warranty. They answered me and wanted the motor back, so I sent it to them and 4 days later a completely new 4 arrived in the mail. Ginny accused me of buying something else.
Soooooo I wouldn't have any reservations about buying from this company with CS like this. Plus they put out a _ _ _ _ pile of flow.
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Bill |
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#2
12/17/2007, 08:04 PM
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I had a very similar experience with Hydor. The original shafts that came on the koralias were ceramic(european design) versus stainless. I e-mailed their support group and twithin a week I had 5 new stainless shafts.
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Sean |
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#3
12/17/2007, 08:17 PM
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I am sure they wanted them back ASAP. If they had a shocking problem that is something that they do not want out there regardless of warranty or not. I could not imagine the nightmare that could turn into.
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"It is useless to attempt to reason a man out of a thing he was never reasoned into" -> Jonathan Swift |
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#5
12/17/2007, 11:45 PM
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I had two Hydor Flows (rotating power head attachment).
Phishy carries em for about $15. My turbo snails would try to get on them and get stuck, this would stop them from rotating. In the process the small pinion gear stripped out on both of them. I emailed Hydor USA asking for just the gear piece for them. 4 days later two brand new Flows show up at my door. I agree, Excellent customer service. I did not expect Turbo snail damage to be covered under warranty, but they did no questions asked. I will buy Hydor again in the future. Ken
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Click my Red House to see my Reef Tank Website. |
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