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Sounds to me like Jeremy did everything he could to try to make DeltecRules happy. I think it is unreasonable that anyone should expect a brand new pump sent out without having to return the one they have. That could easily end up costing the retailer a brand new pump in the long run if the customer doesn't return the original. I have had several pumps fixed over the years (one was the Red Dragon on my BK) and every time I had to send the pump back to the retailer or manufacturer to be serviced. I did not expect them to send me a brand new pump in return.
I think the same can be said about the shavings. That is a normal part of manufacturing and you can't expect a manufacturer to take apart ever piece of the product to make sure there is not a single tiny shaving left over. A couple small plastic shavings aren't going to hurt anything. We all have them in our tanks after plumbing with PVC, right?
I think Jeremy did a standup job handling this situation. I have had nothing but great experiences with PA and will continue to place orders with them.
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