GroYurOwn
09/11/2005, 09:32 AM
for those of you frugal reefers, you've probably been doing a lot of searching for reviews on jebo / odyssea products, and you probably saw these products offered by aquatraders.com. while i dont have any particular problem with jebo i had an absolutely terrible experience with aquatraders.com, and would like to help you to avoid one! here is what i posted on a thread i have been involved in about jebo products:
"i do want to make one very important side note, i can only find these products for sale either on ebay or on the internet at aquatraders.com . while i may not have a particular problem with ODYSSEA / jebo , i do have a very big problem with aquatraders, DO NOT BUY FROM THEM! i initially tried to purchase the MH setup about 2 1/2 weeks ago (8-29-05), they said my card was declined due to a mismatch on the address, so i went ahead and sent a money order, the same day i checked my credit card, and there was a hold for the sale amount on my credit card! so i called the customer service line, customer service is used loosely here, and told them that they needed to send back my money order if they were going to charge my card, the person i talked to could hardly speak english, and said all she could do was note the account. so i called the credit card company, they told me that the hold would probably be released within the following two days, so i emailed aquatraders to let them know to go ahead and cash the money order, since the credit card company said the hold would be released, got no response, i waited four days, hold had not released, still no response, fifth day, i get an email saying my order has been shipped....i can track it online, so i click the link, log in, and it says that the money order was canceled at my request ! so now i dont know if my order shipped, if the money order was cashed, when i will have my money back on my card...so i once again call the customer service line and say " i have a question about my order" and without asking any questions the guy says he cannot answer any questions about orders, i have to email! i told him all i want to know is did it ship or not, he cant answer.... i ask him what the number is supposed to be for, and he says to track orders! i tell him thats what i am trying to do, he says he cant track mine. so now what?! BTW funds still have not been released back to my card, and aquatraders is telling me it is because of my credit card company, my credit card company is telling me it is aquatraders credit processors, aquatraders refuses to even conatact their processors, and in reply to an email stating that i will contact a lawyer here is their response "A copy of the declined transactions will be mailed to you on Monday. Again, the
fund was "declined" two times due to not able to verify card information. In
other words, no money from your card get into our merchant account.
Please bring the copy to your lawyer and your credit card issuing bank/mall.
The professional can explain to you better what "decline" means.
This is your credit card issuing bank/mall not able to process the credit back
to your card. They are the party need to responsible for resolving the problem
with you.
Regards,
Aquatraders" finally i emailed them one last time and told them to make sure they send back that money order, and that "the professionals" have already told me who needs to release the funds, and told them that it doesnt seem as if it would be that difficult to contact the credit processor and ask them if they can release the funds. finally, today, the funds were released, i dont have the money order yet, but expect to see it in the mail soon. bottom line, if you buy jebo / ODYSSEA , youre already taking a risk on the product, but if you buy from aquatraders / 123fish / 99cent fish , your doubling the risk of being dissatisfied, im just gonna buy a current USA, i dont mind risking that my product may look cheap but i do mind being treated like crap!"
some history i found about aquatraders.com:
they started out as 123fish, mysteriously moved, and changed their name, to 99cent fish, were known for having terrible looking livestock, especially SW, and most recently moved again down the street, and changed their name to aquatraders, do some searches for aquatraders, you will find this info. they are shady people, and i wont do business with them again.
"i do want to make one very important side note, i can only find these products for sale either on ebay or on the internet at aquatraders.com . while i may not have a particular problem with ODYSSEA / jebo , i do have a very big problem with aquatraders, DO NOT BUY FROM THEM! i initially tried to purchase the MH setup about 2 1/2 weeks ago (8-29-05), they said my card was declined due to a mismatch on the address, so i went ahead and sent a money order, the same day i checked my credit card, and there was a hold for the sale amount on my credit card! so i called the customer service line, customer service is used loosely here, and told them that they needed to send back my money order if they were going to charge my card, the person i talked to could hardly speak english, and said all she could do was note the account. so i called the credit card company, they told me that the hold would probably be released within the following two days, so i emailed aquatraders to let them know to go ahead and cash the money order, since the credit card company said the hold would be released, got no response, i waited four days, hold had not released, still no response, fifth day, i get an email saying my order has been shipped....i can track it online, so i click the link, log in, and it says that the money order was canceled at my request ! so now i dont know if my order shipped, if the money order was cashed, when i will have my money back on my card...so i once again call the customer service line and say " i have a question about my order" and without asking any questions the guy says he cannot answer any questions about orders, i have to email! i told him all i want to know is did it ship or not, he cant answer.... i ask him what the number is supposed to be for, and he says to track orders! i tell him thats what i am trying to do, he says he cant track mine. so now what?! BTW funds still have not been released back to my card, and aquatraders is telling me it is because of my credit card company, my credit card company is telling me it is aquatraders credit processors, aquatraders refuses to even conatact their processors, and in reply to an email stating that i will contact a lawyer here is their response "A copy of the declined transactions will be mailed to you on Monday. Again, the
fund was "declined" two times due to not able to verify card information. In
other words, no money from your card get into our merchant account.
Please bring the copy to your lawyer and your credit card issuing bank/mall.
The professional can explain to you better what "decline" means.
This is your credit card issuing bank/mall not able to process the credit back
to your card. They are the party need to responsible for resolving the problem
with you.
Regards,
Aquatraders" finally i emailed them one last time and told them to make sure they send back that money order, and that "the professionals" have already told me who needs to release the funds, and told them that it doesnt seem as if it would be that difficult to contact the credit processor and ask them if they can release the funds. finally, today, the funds were released, i dont have the money order yet, but expect to see it in the mail soon. bottom line, if you buy jebo / ODYSSEA , youre already taking a risk on the product, but if you buy from aquatraders / 123fish / 99cent fish , your doubling the risk of being dissatisfied, im just gonna buy a current USA, i dont mind risking that my product may look cheap but i do mind being treated like crap!"
some history i found about aquatraders.com:
they started out as 123fish, mysteriously moved, and changed their name, to 99cent fish, were known for having terrible looking livestock, especially SW, and most recently moved again down the street, and changed their name to aquatraders, do some searches for aquatraders, you will find this info. they are shady people, and i wont do business with them again.