howman
11/29/2001, 12:54 PM
I ordered some light bulbs from ocean encounter--175 watts metal halides for $59!!!!
Unfortunately, my sockets are wrong. I notified Vince and he said he would return it, no problem.
However, the real service came when Vince helped me understand my lighting system. Why it needs to be changed to accomodate his superior bulbs. He did not push any product on me, but helped steer me on how to remedy my situation by a simple purchase at home depot.
His advice was fair, practical and honest. Something we rarely see.
Also, his response time was immediate. He cared.
Howard
Unfortunately, my sockets are wrong. I notified Vince and he said he would return it, no problem.
However, the real service came when Vince helped me understand my lighting system. Why it needs to be changed to accomodate his superior bulbs. He did not push any product on me, but helped steer me on how to remedy my situation by a simple purchase at home depot.
His advice was fair, practical and honest. Something we rarely see.
Also, his response time was immediate. He cared.
Howard