Tunze SUCK!!!!

[ricks]

Just wondering if any one else has problems with Tunze Stream pumps? Over a year ago I purchased (2) 6200"s. Within 2 weeks both quit working. I tried new impellers and cleaning nothing worked.

I have pumps on my system for 21/2 years with no problems. This includes a Penguin 1140 for 22.00. That feeds my reactor.

Tunze has it great hiding behind the distributors. The disturbers say you have to contact Tunze. But you can't get ahold of them. they don't answer e-mails.

I know I an idiot but I bought (2) 6201 to replace the old pumps... Guess what one quit last night after only 30 days.. Here we go again....

The only difference with the new pumps is no alarm sounds to alert you of there malfunction..

Why does a pump the cost 505.00 fall apart and quit working after 30 days? When the little 22.00 Penguin has been running for 21/2 years???

If any one from Tunze wants to answer, feel free. Or keep hiding behind your distributors...

One ****ed off customer....

[Blown 346]

I would be livid, I would be leaving message after message with them. You just spent over $1500 for 3 pumps and now your out? I dont think so, They are making a great name for themselves. I hope you get your money back.

[Bebo77]

have you asked Roger in the Tunze forum about this? i am sure he would fix your pumps that same day they come in... he did for me...

best customer service in the industry i think...

[raskal311]

Call Roger, he has always treated my customers and myself right. I’ve never had a problem contacting him nor have I ever had a problem with getting things fixed or replaced through him.

[burton14e7]

This thread is the compelte opposite of my experiance and many others. Check the Tunze forum.

[ricks]

I missed the forum, in my frustration... I'll post Roger, I e-mailed Tunze direct and got no answers... Still (4) out of (6) pumps have failed.... While the (10) other various pumps on my system keep working?????

[dascharisma]

I have owned a bunch of Tunzes, and I have needed to service most all of them at some point in time. Each time I needed assistance, I simply contacted Roger and he took care of me. He can usually get you new parts, free of charge, within 1 week.


Brad

[ricks]

I replaced the impellers, cleaned the pumps, they didn't need it. Switched the multi-controller inputs. Also changed the transformers with the working pumps. Covered all possible combinations, nothing worked... I was amazed to find the 30 day old 6201 failed last night...

That why I posted to see if it's just me?? I have (10) other various pumps running on my system for 2 1/2 years with no problems..

This is like the same thing I went through with Mag drive pumps. There product just won't hold up... I quit using them 3-4 years ago.. They didn't cost 505.00 per pump though..

[rleechb]

I've had my share of problems with the new nanostream pumps, but Tunze's (specifically Roger's) customer service has kept me happy with all of my tunze purchases. Whatever the problem is, I'm sure he'll work with you to make you happy. Sometimes he takes a day or two to get back to you; he's a very busy man, just be patient. :)

[ricks]

Yeah, I can see where he would be busy... I've had 3 of 6 pumps fail. If this is the norm, I'd be busy also...

[fishysteve]

I've never had any problems with my Streams or any Mag drive pumps. Some of the Mags are still going strong after 10 years. Maybe it's user error.

[ricks]

Yup, user error...

Funny thing is I only errors on certain pumps. I must have a better understanding of the pumps that contuin to perform, all (10) of them....

What about the (3) Tunze Stream that are still working??? Heck 3 of 6 isn't a bad percentage. I make millions in major league baseball with that batting average.

[Ritten]

Ricks, my Tunze nano 6025 that I bought from Marine Depot in August broke. They said today they would call Roger for me. They told me he's excellent about customer service. I was told that if I do not hear from his his number is 512-833-7546.

[tkeracer619]

Doubt its the norm but one of my buddies always complains about how cheap the nanostreams are put together. The plastic is so thin and brittle he is always breaking the mounts.

Granted he doesnt seem to be the most gracefull with them but you could toss a koralia against a wall and it would probably still work. Plastic doesn't need to be brittle to be inexpensive.

Hope you get your problem resolved.

[ricks]

Roger from Tunze is on it... I'll keep you posted.

Thanks for listening, I feel better.

Rick

[marinelife]

My streams have been running for several years now and so have my waveboxes. I will not buy an other namebrand pump. Tunze is the best, Roger is the best. The only problem I have had is one Stream made a noise and Roger got me fixed up with a new part right away.

Are you sure you put it back together right?
Why do you say they hide behind there distributors? Roger is the only US distributor and he stands behind the products he ships 100%. That is not hiding in my book.
Where did you buy the pumps, many retailers should help you too or let you return them if you are having problems.

[poppin_fresh]

I have to say that I have found Tunze products and Rogers service top notch. I recently had a minor issue with a 6060 that is out of warantee and he offered to replace the driver free of charge. Here is a quote from the PM he sent me.

"That is very interesting. It is worth a try but I also don't want you to be displeased and I will swap out the motor for one with the new non conductive plastic if you prefer."

I would give him a chance to make it right for you. He cant fix your issues if he doesn't know about them.

[ricks]

One of the people I purchased a set of pumps from didn't know where to go. It wasn't Champion, I tried there web site. And received no answer. In my haste I didn't check to see Tunze forum. That's my fault, but I was a little upset when the new pump failed. I have over 3,000.00 of Tunze pumps and half don't work..

As far as operator error, could be. I used a lot of pumps over 20 years and always try several times before I give up. I didn't see to many different way of re-assembling the pump. You only have 3 pieces for the impeller and that includes the inside bushing brush, the upper bearing and the o-ring.. I replace all and made sure nothing was blocking the impeller..

[ricks]

Hmmmm, Non conductive plastic??? Now that an interesting quote...

[marinelife]

So you purchased them some a person and not a online store?

Could that be the problem!

[beerguy]

If you look on the tunze.com site under "Technical Assistance" it directs you to the forum on RC. I believe that current manuals list it as well. ;)

[poppin_fresh]

<a href=showthread.php?s=&postid=11361414#post11361414 target=_blank>Originally posted</a> by ricks
Hmmmm, Non conductive plastic??? Now that an interesting quote...

The older 6060s used a graphite part that can act as a ground probe. This is not a problem most of the time, but it was causing an issue in my tank. The new ones dont use graphite, but rather plastic.

My point was really that he was willing to replace an out of warrantee pump to solve my issue. I dont know too many companies that would go so far above and beyond.

[ricks]

Marinelife, it was a LFS that I trade SPS for supplies.

Beerguy, I have all the manuals and boxes.

poppin-fresh, We'll have to see how tunze and Roger work out.

like I stated before I kinda went off when the one month old pump stopped last night. And 930 of the (60 quit working..

[ricks]

(3) of the (6) I need typing lessons

[Ritten]

My problem has already been resolved by Roger. I'm very happy with the service.

[ricks]

Looking forward to the same..

[poppin_fresh]

After some troubleshooting, I have found that the Tunze pump was not at fault for my problem, but rather a broken powerstrip. Even through my trouble shooting, Roger told me several times that he was more than willing to test and replace the pump.

I'm 100% confident that he will do everything in his power to help you.

[dtm]

out of the 5 tunze streams ive owned 2 of them went out. Roger took care of them NO questions asked, absolutly NO hassles. He even sent me a free updated shroud for one of my 6200s.

I'm sure your pumps will be taken care of.

[dkh0331]

<a href=showthread.php?s=&postid=11361690#post11361690 target=_blank>Originally posted</a> by Ritten
I'm very happy with the service.


X2 :wave: Kellie


Roger has always been very responsive and helpful

[Ewan]

I've gotta say,

I thought it was common knowledge that Roger is the go-to guy for Tunze in the USA, and that his service is legendary.

I can't believe that you didn't know about the tunze forum, or to contact Roger. Then you've got the balls to post on a forum that is funded by sponsors (Tunze USA) with a title like this.

The thing that puzzles me is that any tiny amount of research at all would have lead you to Roger, or at least the Tunze forum. You don't need to drag their name through the mud in order to get service. It's part of the package, and that's why the price is where it is. They stand by their product 100%

The sad thing is, many people will read this thread because the title seems very odd. Not normally 2 words that you see together.

[kslick]

Roger was great. My nano 6045 had a broken clip and without a question (other than how many do I need), he sent me the upgraded clip. Great service!!!

[Craig Lambert]

I think it's a bit unfair that the originator of this thread did not post anything about Roger's response (which he received in less than an hour)...so I will:

http://archive.reefcentral.com/forums/showthread.php?s=&threadid=1269277

[Macimage]

Thanks for the link Craig.

Joyce

[NanoGurl]

Roger has also been very nice to me. My nanostreams had the old style clamp and broke twice. Both times he sent me replacements right away and updated my clamps to the new design. Bc of how they treated me I bought there auto top-off unit instead of the JBJ one.

Thanks Roger and Tunze!

[CeeGee]

I went with streams over vortechs for the simple reason that the product has been on the market and is proven and the fact that I could not find one negative comment about the products or the service from roger.

[McCrary]

Hopefully you will get this worked out, maybe check electrical systems as they can have problems when a lot of power goes through them. It can be frustrating when you have problems consistently with one thing.

[melev]

<a href=showthread.php?s=&postid=11365093#post11365093 target=_blank>Originally posted</a> by Ewan
You don't need to drag their name through the mud in order to get service. It's part of the package, and that's why the price is where it is. They stand by their product 100%


Wow - I think I found a new signature line!

[LooklikeME]

<a href=showthread.php?s=&postid=11367646#post11367646 target=_blank>Originally posted</a> by melev
Wow - I think I found a new signature line!
I AGREE!!

[sjm817]

I've only owned 3 Tunzes. I had a 6000/7091 for two years on my old system, and have a pair of 6100s and a 7095 on my current system. They have been flawless. I have had a couple if inquiries to Roger and he has always been very responsive. cant imagine much better.

[Ritten]

I wanted to make sure and mention Marine Depot in this thread. I called them first because that is where I bought my Tunze. "Guido" (spelling") from Marine Depot contacted Roger immediately who then called me immediately. Customer service does not get much better than that.

[reef2]

who cares how good the customer service is. when u pay the kind of money for tunze they should not break within the first year.my0.02

[scotmc]

You would be caring about customer service, if Tunze told you " you were out of luck on a return." Tunze has had some problems with some products. The way they have delt with them, is why they are an outstanding company.

[fishysteve]

http://reefcentral.com/gallery/data/500/63944Beat_Dead_Horse.jpg

[sherm71tank]

<a href=showthread.php?s=&postid=11367906#post11367906 target=_blank>Originally posted</a> by reef2
who cares how good the customer service is. when u pay the kind of money for tunze they should not break within the first year.my0.02

You know what? You are absolutely correct! Unfortunately products can still make it to the consumer that don't meet your (or their) expectations though. I work for a tool company that has an excellent reputation in a very specialized field. ALMOST all of the tools we sell have exceeded expectations. There have been a few that did not. Was it because we did it on purpose? No way! We always do extensive testing on our tools before approving them for sale but sometimes no matter how much testing is done the real world throws you a curve ball. It is these situations and how a company reacts that matters most. Sure, if most or all their products are bad then it doesn't matter but I don't think thats the case with Tunze.

[ricks]

Ewan, Craig, and others...

If you had read the complete thread. You would of noticed the 4th post. Where I stated that I missed the Tunze forum, My Bad.

You would of also noticed the 14th post, where I got ahold of roger and will keep you posted.

Also thanks for linking the two threads then you can all follow the progress...

I admit I came in a little hot under the collar. After the new pump quit working. I also understand how products can fail. I don't know if Tunze manufactures the pumps or has them manufactured by an outside source, Roger??? I to use outside vendors to produce some of our company's printing. The quality control can be out of your hands at that point...

I to bought the Tune's because they were an expensive top notch product???

I'm sure we will come to some sort of an agreement...

Thanks for all the comments, Rick

[Ewan]

I read that Rick. I'm glad you found the forum after posting. As I said though, I really thought everyone knew. It's a big investment, and most people would need the extra security from reading the threads in the tunze forum before making that big of a purchase.

There is still value in your pumps, and I'm sure you'll see that once Tunze USA helps repair the pumps for you. For most, their customer service is the main selling point. They shouldn't have failed in such a short time frame, but I'm confident that they'll make it right.

Earl Nightingale said it best:
Only share your problems with those who can fix them.

[Canadian]

Ewan,

Slightly off topic: How many times have you had to deal with warranty issues for a Tunze or Giesemann product? Without question Roger is great in the US but I've now had to deal with Phil at Xenia (Canadian, and in some cases US, distributor for several German products including Tunze, Giesemann, Deltec, PolypLab and Rowa) for Tunze problems and Giesemann problems and he is, without question, the least professional person I've ever had the displeasure of having to deal with. He has solely destroyed any confidence I have in imported German products because his customer service is so pathetic. And now that I've had my problems with him and researched his track record I've found this is fairly typical (according to numerous sources).

To be clear: Roger in the US is incredibly diligent in dealing with warranty issues with respect to Tunze products. But I want people in Canada to be aware that the same support is not available. I made the mistake of assuming that Roger's professionalism was typical of Tunze - it's not. It's Roger who is great.

And yes this is me venting to people who can't solve my problems ;) I'm just really angry about repeatedly being lied to.

<a href=showthread.php?s=&postid=11365093#post11365093 target=_blank>Originally posted</a> by Ewan
I've gotta say,

I thought it was common knowledge that Roger is the go-to guy for Tunze in the USA, and that his service is legendary.

I can't believe that you didn't know about the tunze forum, or to contact Roger. Then you've got the balls to post on a forum that is funded by sponsors (Tunze USA) with a title like this.

The thing that puzzles me is that any tiny amount of research at all would have lead you to Roger, or at least the Tunze forum. You don't need to drag their name through the mud in order to get service. It's part of the package, and that's why the price is where it is. They stand by their product 100%

The sad thing is, many people will read this thread because the title seems very odd. Not normally 2 words that you see together.

[ricks]

Canadian,

One of the reasons I was a little upset was the fact.... I went to Tunze's web site for help, e-mailed them twice with my concerns about the problems I was having. They NEVER answered either attempts. If I had not learned about Roger through Reef Central, I to would of been left out in the cold....

Makes you wonder??? Maybe some of the Tunze owners should try the web site to see if they really care....

[Tiduch]

I bought few nanostreams and althought they work great the clamps that hold the nanostream have caused me all sort of headache from broken the tabs to clamps broke in half. Sure Roger was great at sending the replacement, first time within 2 days I received new clams, second times almost 2 weeks, 3rd times here it has been more than 2 weeks and I have not see the new clamps yet. Should I be upset like the thread starter?
Please give him a break as he invested 3000 dollars for 6 pumps and only 3 are working.

[Ewan]

<a href=showthread.php?s=&postid=11368482#post11368482 target=_blank>Originally posted</a> by Canadian
Ewan,

Slightly off topic: How many times have you had to deal with warranty issues for a Tunze or Giesemann product? Without question Roger is great in the US but I've now had to deal with Phil at Xenia (Canadian, and in some cases US, distributor for several German products including Tunze, Giesemann, Deltec, PolypLab and Rowa) for Tunze problems and Giesemann problems and he is, without question, the least professional person I've ever had the displeasure of having to deal with. He has solely destroyed any confidence I have in imported German products because his customer service is so pathetic. And now that I've had my problems with him and researched his track record I've found this is fairly typical (according to numerous sources).

To be clear: Roger in the US is incredibly diligent in dealing with warranty issues with respect to Tunze products. But I want people in Canada to be aware that the same support is not available. I made the mistake of assuming that Roger's professionalism was typical of Tunze - it's not. It's Roger who is great.

And yes this is me venting to people who can't solve my problems ;) I'm just really angry about repeatedly being lied to.

It's funny you should mention that Andrew...

I've been on Hiatus in the USA for 6 years. My wife and I just moved back to Canada a year ago, and I've been trying to get a clip for a broken nanostream through Xenia North America for the last little while.

The difference is extreme. Roger is quick to reply, and I've yet to hear from Phil. I'm not going to vent here, but I'll agree with you.
You'll notice that I mentioned Tunze USA in my posts above... The USA is there for a reason. ;)

My nanostream is a super-glue eyesore. That's probably why I clicked on this thread in the first place... I pm'd Roger immediately when it broke, and he told me I had to go through Phil. I probably won't buy any more Tunze products in Canada. I'm after the vortechs for the very reason you mention.

However, the Americans should take advantage. ;)
Roger, how'd you like to move to Canada? :lol:

[Tu Ku]

The guy had a problem with a product. I'm pretty sure he tried the place where he bought them from and no luck there. You think everyone knows of Roger and the Tunze forum? You're out of your mind.
It's the squeaky wheel that gets the grease. This is a forum for resolving just such issues (among many others) and dragging a companies name through the mud is exactly what should've happened. He's got a two page thread based on the title of this topic AND I bet he found a better solution for having named it so.
A company as reputable as Tunze needs not worry about the title of a forum topic like this to ruin any business.
It's the consumer who needs the attention, not Tunze.
If a place as well managed as Tunze

[Tu Ku]

Make that three pages.

[dkh0331]

The OP is getting his issue resolved by sending his pumps to Roger for repair.


So now its time for a group hug -

http://reefcentral.com/gallery/data/500/20173group-hug.jpg

[Serioussnaps]

Maybe before flaming people you should have contacted RVitko on RC.

I recently had an impeller stuck in one of my streams and he replied to my email immediately and we have it handled.

Behind only reefgeek, Tunze has the best CS in our hobby.

[ACBlinky]

Just wanted to add to this and say the mounts on my NanoStrea 6045 pumps have cracked, and after reading through this thread and checking out the Tunze forum I contacted Roger, who replied in less than 24h. So far Tunze is getting an A+ for customer service from me (and they get a similar grade for the pumps, which are fantastic IMO).

[DT's_Reef]

<a href=showthread.php?s=&postid=11368083#post11368083 target=_blank>Originally posted</a> by fishysteve
http://reefcentral.com/gallery/data/500/63944Beat_Dead_Horse.jpg

Lol, hilarious!

....and I have to say I've bought Tunze products for years and Roger has always been amazingly helpful and responsive.

[TWallace]

Roger replaced the cracked C bracket on my nano stream, no questions asked a few months ago. Didn't even have to ship him the old part. I'm still not happy with the cheap material used on the brackets, especially the tiny, easily broken clips that secure it to the magnet, but Roger's CS is fantastic.

[cloob]

I also had my Tunze 6025 bracket break and emailed Roger. Within a week he had sent me a new bracket. It does annoy me a little that they didn't properly test out the product before selling it to us high paying customers.

[drives300]

Title of thread could have read Problem with Tunze please help.
You seemed to have barked up the wrong tree if tarnishing their image was your goal. I'm surprised as a buisiness owner you acted that way.

Anthony

[ricks]

The title of this thread was how I felt at the time... And judging by the responses people have varied opinions on the subject.

It was never meant to tarnish tunze's image???

I was looking for answers and this is the purpose of Reef Central??? If you offended by tunze sucks, I'm sorry..

Before you pass judgement on me read the whole thread. I have stated several times I will see how things work out. And yes I've been in contact with Roger. And hope to send the pumps, all 3 of them out tomorrow.

Being a business owner does make me above anyone. I still make mistakes like anyone else. This is how we learn and use the knowledge for future decisions...


Rick

[melev]

<a href=showthread.php?s=&postid=11369933#post11369933 target=_blank>Originally posted</a> by DT's_Reef


....and I have to say I've bought Tunze products for years and Roger has always been amazingly helpful and responsive.

And if you recall, I bought my first one from YOU, after you'd used it for 30 days. I remember thinking to myself "OMG, I can't believe I spent over $200 for a powerhead!" (Tunze Turbelle) :lol: That pump ended up lasting me 4 to 5 years, even being converted by Roger into a Stream 6100. All I had to do was swap out a couple of parts and the power supply and I had way more flow.

[wcpeixoto]

Roger is really great and Tunze has an amazing customer support everywhere.

I live in Brazil and I bought a 6045 in Canada that had a problem. I emailed Tunze in Germany and they immediatly asked to the Brazilian dealer to replace it. I really don´t know many companies with such nice customer support.

[rvitko]

I have debated replying to this thread most of the day and I hesitate to do so but I want to address several issues brought up here.

First off the Nano Stream. I apologize for our flaws early on with releasing this pump. Contrary to many posts about testing and inadequate research we really did everything I think we could. I had a beta model nearly one year before they ever came out and I never found any of these issues. We were in uncharted water with this pump as it was a radical departure from our past pump designs. Generally our products slowly evolve so change is slow, one or two parts. With something that was new from the ground up there were bound to be problems but we have solved them. The clamps were the last major issue and the clamp was completely redesigned about 2 months ago. Anyone who got a clamp after mid September got a new one and I have not seen one break, we changed the plastic and thickened the tabs. It was never our intention to sell a faulty product and at great expense we are doing everything we can to make it right.

Regarding the issue at hand, no, it never makes my day to see a thread like this. I am a very fair person and Mr. Tunze and his father before him are people I have always admired and considered close friends and we really all try our best. I can understand being upset and I cannot explain why no one responded to your email. Normally emails sent to the English portion of the site come to me but it has happened before where the server crashes or they are misrouted to dead end email boxes. I will take care of these issues but to be fair we don't know the cause and I think people need to hold off judgement because we don't know. I am not saying it is not our fault or responsibility but it could be any number of things including power surges or just a jammed prop assembly or even water damage. Keep in mind we are dealing with pumps with electronics not just simple electromagnetic coils, they are generally very reliable but many things could go wrong compared to a simple synchronous pump. Just try to keep things in perspective, the forum I run here is a tech support forum, no one is going to write about how great there pumps are because there is no reason to, people only write when they need help.

I cannot answer for other Tunze distributors and how they do things, I do work very hard. The Tunze family are close friends of mine, I work on the product development team, I probably have a lot more personally invested than other distributors in the world. I think in general though we have good distributors world wide, this has been a particularly difficult year. For years we struggled just to get enough product and beyond the problems of the nano stream, this year was complicated by a tremendous amount of growth and reorganization to improve the product supply. More than 15 new employees were added at the factory and several thousand more square feet of factory area and a separate machine shop. We also lost some key employees and yes, sometimes product quality suffered as a result. Sometimes I think many of us feel we can't win for trying, we get yelled at for delays and then we rush and get yelled at for the flaws. Things have finally settled out with all the employees experienced and trained and new QC procedures but we still have to take care of our past mistakes. I personally look to the light at the end of the tunnel and see the progress but I do occasionally get frustrated and I can see how many distributors would be quite fatigued at this point. All I ask is that you give me chance, if someone is fair with me I have no reason to not reciprocate.

[Phillybean]

I'm a customer service manager and can tell you that the fact of the matter is, any large company, including Tunze will always have customer service problems. They sell far to many pumps, have too many people in too many countries to prevent cases like the one stated in this thread. That said, a few good people in any company, like Roger from the sounds of it can give that company a different outlook on consumers. Kudo's to Roger for that. And if he ever decides to get into the cell phone market...I'd have a job for him ;)

That said I'm going with a closed loop as opposed to a Tunze Set up. However from hearing about Roger and reading this thread, I'm going to be looking for Tunze products to use in my set up.

[cpl40475]

I have never owned a Tunze product but heres my .02 cents on ANYTHING you buy including Tunze. Things you buy today are MASS produced.You can buy a $2 screwdriver from Wally world or a $20 Snap-On one and the $2 one can outlast the $20 one. Its all falls down to we have PPL building these things and believe it or not WE do make mistakes. Think of it this way has the car you drive ever had a recall even though you bought a $80,000 cadillac and had to have it worked on things canand do happen no matter what the cost or name is

[RONCGIZMO]

yeah well...I'm another unhappy customer... I just got a TUNZE 9010
and for 300+ it's cheap plastic junk! I think I'm going to upgrade to a
Corallife Super Skimmer 220 I found one on sale for $166 I saw the TUNZE powerheads and liked them but now I'm going for the HK 2's or 3's. they say you get what you pay for and in this case if I buy hi end I expect hi end IMHI

[melev]

I'm glad you saw this thread Roger, and your response was exactly what I would have expected you to write. :thumbsup:

[Krazy]

<a href=showthread.php?s=&postid=11374803#post11374803 target=_blank>Originally posted</a> by melev
I'm glad you saw this thread Roger, and your response was exactly what I would have expected you to write. :thumbsup:

Roger has done me right a few times when I have contacted him.

Always top-notch service from him, ALWAYS!

Thanks Roger!

Some of us do appericate very much what you do!

Because of how well you've treated me, I stand proudly behind my tunze products!

:bum:

[wartskin]

d

[fantastic4]

Don't get me wrong, the Tunze product looks super nice, but for the money damn, get a Sea-Flow mod kit for the Maxi's, hella good stream! I love mine!

[NanoGurl]

Roger has always treated me really well. Thanks Roger! :thumbsup:

[invincible569]

Love my Tunze 6201's! I was so impressed by the first one, I had to buy another. :)

[killagoby]

Very happy with my Tunze TS12 kit. And Marine Depot's CS when it came to working with Chip at Euro Reef to swap out my pinwheel on my Euro Reef skimmer. I'm sure Tunze would have done the same thing after reading this post. Get in touch with some one at a well named company and they will work to make you happy.

[corals b 4 bills]

I am a proud owner of three 6100's and a controller for a year and a half - Zero problems running 24/7, Tunze's don't suck people suck (some), people don't realize that the higher end products require high end service and I feel that Roger is handling the situation as to be expected professionally and curtious. I should be so lucky, good job Roger.

[MattG]

Tunze USA is one of the best companies I have ever dealt with. This includes non aquarium businesses. I have never once been unsatisfied with a product or the support.

[Coderabit2]

I usually don't post to these, but thought I'd add my 0.02 cents as this by far the best marine product with the CS to back it up I own. My two 6000 stream kits are the only item I have not had to replace because of failure or upgrade. They have been running non-stop for 7 years! And any time I have ever had problems with them Roger answers within 24hrs.

[reefkoi]

Dang 7 years! non-stop? you have never even had to clean them?
C

[fishysteve]

RONCGIZMO - Good luck with that Coralife Super Skimmer. :lol: :lol: :lol: :lol: :lol: :lol: :lol:

[JeffD]

I bought 2 6025's. Pretty much out of the box, the plastic outer cages won't stay fastened. Biggest waste of $$ in the hobby for me yet. I should of returned them both right away. At the price in CAD $$ these cost me a year ago i feel a definite hosing. Never again.

[JeffD]

But on a positive note, I have 2 excellent movable food clips using the magnets

[DevilBoy]

I purchased 2 tunze 6045 nanos. Both of my clips busted. I contacted Roger, and he helped me out by sending me 2 new clips. I waited for several weeks and i never received the clips. So i got in touch with Roger again via RC and asked him what was going on with the clips i never got them. He told me he would look into, and replied back to me that the paperwork was filled out and according to their computers for some reason they never got shipped out . And he told me that they will be shipped out the next day. He held to his word, i received them 2 days later. This is great customer service no matter how you look at it. I will always buy Tunze USA pumps.

Thanks for all your help Roger!

[Coderabit2]

<a href=showthread.php?s=&postid=11389948#post11389948 target=_blank>Originally posted</a> by reefkoi
Dang 7 years! non-stop? you have never even had to clean them?
C

hehe I didn't count the hour when I soak them in vinegar each year, but other than that non-stop.

[|233F gee|<]

I have an Osmolator, a Tunze Kalkreactor, Tunze 9010 and Tunze 9015, as well as owning two used Tunze 6060 pumps which I bought used and have been running for over 2 years non stop. I love Tunze products, they remind me of my olw BMW in college, they sometimes are complicated or odd in how their assembled or how they are built, but the run like champs. I am still a bmw owner, well err sorta ( mini cooper) and I love it. I also have never had any problems with my Quiet One return pumps either, I think everyone of us has and had many differing experiences with different companies, some good some bad, go with what works for you as an individual. If tunze pumps dont work, maybe but another brand you might turn out to be their loyal customer. I am however a Tunze supporter.

cheers
David V.

[drives300]

Any updates?

[drives300]

Any updates?

[shiner]

not normally a poster just a lurker but over here in the uk tunze are getting a very poor name. Just check out ultimate reef for all the rants on their.

[snorvich]

Well here in the states, Roger MAKES Tunze the brand of choice for me. By the way, on the nanostream magnetic clips, you can super glue them on and your problem goes away. Roger sent me four to replace mine but after the superglue, they were not needed.

[killagoby]

I just changed out my Euro Reef RS-100 for a Tunze 9010. IMO the Euro Reef was built more solid than the 9010, but the 9010 skims much better than my RS-100 did. My RS-100 was prone to flooding. The 9010 is more compact too so I can fit more LR in my sump, and it's quieter.

[ricks]

Ok, here's an update... Roger is a great guy to work with... Tunze products, still up in the air...

He fixed the (2) 6200 I had problems with. I had spliced the wires to clear the drivers for installation. I don't think this was the problem, but we don't know for sure. Both pumps had quit working within 2 weeks of each other. They were less than a year old.

The new 6201 that quit after one month, he couldn't find anything wrong with. I reinstalled it in the morning and by evening noticed that it had quit working again. I don't know if it's the mulitcontroller or what. But that pump will have to go back a second time....

The other (2) 6200 I've had for 8 months are still working. We'll see if they make it a year.

I have purchased (6) 6200 or 6201 from Tunze. I'm only running (4) right now. So I can't comment on the other repaired pump. I'm waiting for more magnet holders to ship, than I will try running all (6). The holders for 1" acrylic run about 155.00 for each set. That comes out to 465.000 just for the holders. Doesn't anyone know a cheaper way to mount these pumps????

Happy Reefing

[david pinder]

I bought 2 tunze 6200 and lost 3 controllers in 4 mo. tunzee gave me only excuses after buying 2 $120 contollers I threw my $400 tunzee in the trash when it out the third time. I hate tunzee

[david pinder]

7 years, You probably work for tunzee are they have been living on reputation alone

[rvitko]

David you got your driver boxes wet 2 times, user error is not a product defect. If you got any piece of electronic equipment wet it would be ruined. You also paid $80 after a 25% discount on each one. I did everything I could for you but if you can't mount them in a dry place it is not going to work.

[poppin_fresh]

I was going to say it sounds like they kept getting wet. How hard is it to find a dry location? They only have about a 15' cord. :rolleyes:

[sjm817]

I had a 6000/7091 that I bought used and had it for two years. Flawless. I sold it for what I paid for it when I upgraded to a larger tank. Now the 180G has (2) 6100s and a 7095. Flawless for 1 year so far. JME with them. I'd buy them again in a heartbeat.

[killagoby]

My 9010 is pulling some nice junk out of my water. And I got a response from Roger in the Tunze forum. Tunze gets 2 thumbs up from me!

[anthworks]

It says in the directions clearly multiple times dont get the driver box wet. I had a feeling it was user error. All the Tunze equipment I have owned over the years has been solid as a rock. As a manufacturer it must stink to have to deal with these message boards and people posting these crazy threads.

[ricks]

I'm the person that started this thread. I have been in contact with Roger. Tunze, is very luck to have Roger work out their product issues.

anthworks, just because you haven't had issue with Tunze products. Gives you no right to pass judgement on others that have had issues.

Like I stated above I will keep all posted on the outcome...

Rick

[david pinder]

Rodger I put the third controller thru the wall in another room it lasted a month the third I can guarantee didnt get wet. even if the othwers got wet thats not the issue your controllers should be better made there under are around aquariums water gets splashed thats what fish will do.

[david pinder]

Rodger I put a hole in the wall and ran the controller from another room it only lasted a month I can guarantee there was no water damage to the third controller. But thats not the point thee controllers should be made to where a slash of water doesnt take them out. thats what fish do a few drops of water should not knock out a $500 pump. I have 10 other pumps running in my 1300 gals of aquariums tunzee is my only failure in 2 years.

[david pinder]

Rodger i ran the cord thru the wall and into another room the controller lasted only a month. I guarantee there was no water slash this time around. Thats not the point your product should not be so sensitive a drop of water will knock your pump out. I am running 10 pumps in my 1300 gal of sdaltwater aquariums and tunzee is the only one i have had problems with.

[fishysteve]

What are you trying to say david pinder? You haven't posted it enough times. Try it again I don't think it worked.

[david pinder]

Dont understand why my post didnt come thru will try again. Rodger the third controller went out after 1 month, I can guarantee there was no water splash as i drilled a hole in my wall and mounted it in another room. Thats not the point after spending that much mony on a pump theres no wave a drop of water should have taken out my pump. your engineering design is wrong and until its corrected you will loose customers. I have 10 pumps running in my 1300 gal of saltwater aqua and tunzee is the only one that i have had trouble with.

[rwbogard]

Im not sure, but I think he was making fun of you (haha). Your posts are coming up David Pinder. In any event, I've had only great experiences with Tunze products; however, I have had friends that get their equipment shorted by water. Definitely is a problem that could be fixed easily.

[ricks]

david pinder, why don't you PM roger and quit re-posting the same complaint over and over and over again....

And while your at it why not post pictures of your 1,300 gallons of saltwater....

[LooklikeME]

<a href=showthread.php?s=&postid=11459128#post11459128 target=_blank>Originally posted</a> by david pinder
II threw my $400 tunzee in the trash
What trash bin I'll take them!!

[Runfrumu]

I just put some shipping tape around the seams of any controller I have incase of a splash of water. It's basically sticky plasic, and should do a good job keeping water out.

[jw10604]

Roger has always been fast and professional whenever I needed help with a Tunze product.

[DeltecRules]

I love my Tunze's!!! I have a pair of 6101's, pair of nanostreams 6045's and they have ran flawlessly!! The only problem I ever had was that both of the clips broke on my 6045's and were promtly replaced by Roger. Thanks again Roger for the excellent customer service.

[david pinder]

Ricks your right I do need to post some pics. will start working on it this weekend. sorry for the extra post was not on my computer at the time.

[ricks]

It's all good.. Roger answered you earlier. If you need more help, please PM him..

[jamesdawson]

I own 2 waveboxes, 5 Streams, a 9020 skimmer, osmolator, 8 magnets and have dealt with Roger many times.

Roger and Andy over at IceCap are the two best people I have ever dealt with regarding service/ warranty issues for any products (not just for aquarium stuff) I have ever owned in my life. Give him 1/2 a chance and he will come through.

James

[Dk Coral]

<a href=showthread.php?s=&postid=11361340#post11361340 target=_blank>Originally posted</a> by poppin_fresh
I have to say that I have found Tunze products and Rogers service top notch.

Can only agree on that quote !

[david pinder]

Want it to be known that Rodger contacted me and said they were replacing my pump cant ask any more than that. Thats the kind of support I you should get when you pay for the best. Thanks Rodger. ps sounds like tthe pumps are new and improved

[FVernese]

Roger has been good to get back to me and fixed my 6100 pretty quick. I have six of them and have found that they do break down if you do not clean them often, especially if you have Calcium and Kalk reactors as I do.

[George Gouveia]

<a href=showthread.php?s=&postid=11360684#post11360684 target=_blank>Originally posted</a> by ricks
Just wondering if any one else has problems with Tunze Stream pumps? Over a year ago I purchased (2) 6200"s. Within 2 weeks both quit working. I tried new impellers and cleaning nothing worked.

I have pumps on my system for 21/2 years with no problems. This includes a Penguin 1140 for 22.00. That feeds my reactor.

Tunze has it great hiding behind the distributors. The disturbers say you have to contact Tunze. But you can't get ahold of them. they don't answer e-mails.

I know I an idiot but I bought (2) 6201 to replace the old pumps... Guess what one quit last night after only 30 days.. Here we go again....

The only difference with the new pumps is no alarm sounds to alert you of there malfunction..

Why does a pump the cost 505.00 fall apart and quit working after 30 days? When the little 22.00 Penguin has been running for 21/2 years???

If any one from Tunze wants to answer, feel free. Or keep hiding behind your distributors...

One ****ed off customer....

Can't say i agree with you. I contacted Tunze when my Master Electronic pump arrived broken and within two weeks they mailed me a new one, they always answered my calls when i phoned them and they were always understanding and supportive.

[ricks]

George, if you would have read the WHOLE thread. You would have noticed that I contacted Roger and we are working on the problems....

I originally posted because Tunze International would not respond to my e-mail about their products...

I discovered thru this forum that Tunze had a US rep./ Roger. That's the point of Reef Central???

Although I might have been a little upset at the time I'm amazed about the responses, both good and bad..

The only thing that has been a constant thru out is Roger, being a great guy to work with. That he has been with me..

Their product still has to be worked out...


Happy Reefing