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  #1  
Old 12/31/2007, 11:56 AM
Psionicdragon Psionicdragon is offline
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Join Date: Dec 2002
Location: San Francisco
Posts: 1,739
Premium Aquatics

This was the first time that I ever order from Premium Aquatics.

The first experience that I had with them was a good one.

I ordered a Schuran and it had issues. Parts was leaky, etc etc. Michelle and Jason worked with me to get the issues fixed. They gave me alternative, suggestions, etc. They wanted to make their customer happy with their purchase. They had great after sale customer service.

As we discussed the Schuran issue, I placed another order with them for two Giant Blue Spotted Gigas. The PA team did their best to make sure that these guys were going to make it alright to my house. They packed everything as good as they can and tried their best to keep the shipment warm during the cold season.

I want to say that PA is a great company and does their best to make their customer happy. Plus they have a patiences like saints :P especially when dealing with me.

Thanks again and I'll be shopping with PA again!
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  #2  
Old 01/01/2008, 08:58 AM
Jay4Robin Jay4Robin is offline
Indiana Jones Of SPS
 
Join Date: Mar 2003
Location: Downingtown PA
Posts: 2,807
They are AAAA++++ to deal with.
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  #3  
Old 01/01/2008, 05:40 PM
Toddrtrex Toddrtrex is offline
I'm smooth and creamy.
 
Join Date: Feb 2004
Location: Lombard, IL
Posts: 3,688
I have to agree, I use them a lot. It helps that I am in Chicago and they are in Indy, if I order before noon I will get the stuff the next day.

Whenever I have had an issue with my order (( that will happen no matter who you order from )), they have always handled it great.
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But Todd is right --- mhurley
  #4  
Old 01/04/2008, 07:42 PM
HaroldT HaroldT is offline
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Join Date: Aug 2003
Location: No. CA
Posts: 179
yes, premium aquatics is a good vendor.
  #5  
Old 01/04/2008, 11:13 PM
Neptune420 Neptune420 is offline
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Join Date: Jan 2007
Location: Anderson, IN
Posts: 60
I visit their store in Indy frequently. they are all about customer service. 80% of everything I have is from PA. It's crazy to see the difference in price between my LFS and PA. Anyways A+++ for PA
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  #6  
Old 01/04/2008, 11:14 PM
Toddrtrex Toddrtrex is offline
I'm smooth and creamy.
 
Join Date: Feb 2004
Location: Lombard, IL
Posts: 3,688
Neptune420
[welcome]
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But Todd is right --- mhurley
  #7  
Old 01/05/2008, 09:24 PM
MattG MattG is offline
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Join Date: Oct 2002
Location: Dallas, TX
Posts: 2,972
They are my favorite general dry goods vendor
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  #8  
Old 01/06/2008, 01:49 AM
znut Reefer znut Reefer is offline
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Join Date: Nov 2001
Location: Claxton, Ga
Posts: 2,221
Same here. Tumbs up to the staff at Premuim Aquatics
  #9  
Old 01/06/2008, 09:45 AM
rpeeples rpeeples is offline
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Join Date: Dec 2005
Location: Greensboro, NC
Posts: 314
I agree. Another great midwest vendor!
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