FYI Hydor Koralia Pumps

shuturhole316tx · #1 11/01/2007, 02:42 PM

Just an FYI on ho impressed I am with the company. As most of you know that have the Koralia pumps they only shoot the water out of two of the four openings which makes it hard to adjust your flow. I have 2 #3 Pumps that I bought back in the summer, and 2 more #4 pumps that I just bought last month. The #4 pumps came with a flow deflector that makes the flow stream out the front of the pump and not the sides, and I love this fact. The problem was that they do not sell these deflectors anywhere. I emailed the company and ask about this and to my surprise I opened my mail box today and there was a box with two of the deflectors in it. This is a great company with great support.

Nereaga · #2 11/01/2007, 03:20 PM

Good to know. I just purchased the #2 pump. I cant wait to have one less pump IN the tank!

carlos_fb · #3 11/01/2007, 03:21 PM

Yeah I love the new flow deflectors, without them I wouldn't be able to keep my sand in place.

masher09 · #4 11/01/2007, 07:49 PM

I have 2 # 4's enroute. I can't wait to receive them.

Got great service from Premium Aquatics

ccorpse27 · #5 11/01/2007, 08:05 PM

Hydor has excellent customer service. Pumps are great too!

happyface888 · #6 11/01/2007, 08:06 PM

So we just email hydor for the add on?

reefredy75 · #7 11/01/2007, 08:15 PM

That was the main reason I got rid of mine, I couldn't control the flow to keep my sand where it belongs

mudhen · #8 11/01/2007, 08:24 PM

Quote:

Originally posted by happyface888
So we just email hydor for the add on?

I called Hydor today and they said they would mail the flow cone and the fish grid to anyone that contacted them at their office.

It sounds like faxing the request is a good way to go - they gave me their toll free fax #:

866-329-4937 (916-920-5522)

mudhen

shuturhole316tx · #9 11/02/2007, 08:40 AM

I contacted them by Email

shuturhole316tx · #10 11/02/2007, 08:49 AM

I contacted them by Email

chris4869 · #11 11/02/2007, 09:48 AM

Quote:

Originally posted by shuturhole316tx
I contacted them by Email

Can you post the email address for us?

shuturhole316tx · #12 11/02/2007, 12:10 PM

4147 Northgate Blvd, Suite 6, Sacramento, CA 95834 - USA
Ph. 001 (916)920-5222 - Fax 001 (916)920-5522

hydor.usa@hydor.com

Try any of these

homebrewdude · #13 11/02/2007, 07:26 PM

I asked them why one of my #4's trips my GFCI and puts a small voltage in my tank.
No response yet
I need to try to call on Monday

fat-tony · #14 11/02/2007, 08:38 PM

it's one of the older ones. There were a couple a while ago that did this and apparently the problem has been fixed

NeveSSL · #15 11/02/2007, 09:30 PM

Wow... thats really cool...

Does anyone know if they'll all be shipping with flow deflectors eventually? I'm probably going to get 2 3's for my 45.

Brandon

homebrewdude · #16 11/03/2007, 07:13 AM

I don't think the problem was ever with the 4's
And I bought mine after the problem was supposed to be fixed

kdblove_99 · #17 11/03/2007, 07:24 AM

Just emailed them. hope i get these.

That office is like 20 minutes from my house, who knew!

CHAR3 · #18 11/03/2007, 02:18 PM

i bought a 2 from premium aquatics last week and it cane with the new deflector its very nice

NeveSSL · #19 11/03/2007, 02:20 PM

Good deal... thanks CHAR3!

Brandon

herostar · #20 11/03/2007, 02:22 PM

I'd like to see what these flow deflectors look like. I bought my Koralia 1 when they initially launched and I love it!

Who's got a pic of the deflector??????

carlos_fb · #21 11/03/2007, 03:17 PM

There you go...

cgarr017 · #22 11/03/2007, 03:55 PM

i bought 2 #2's and one of them stopped working after 2 weeks

kdblove_99 · #23 11/08/2007, 10:33 PM

I also emailed them sunday and today in my mailbox was 2 defelctors!

homebrewdude · #24 11/09/2007, 05:27 PM

This number is not in service

1-916-988 5222

reef2 · #25 11/09/2007, 05:32 PM

i email'd them and they sent me some of the deflectors and stainless steel shafts. heres a hint include ur address in the email.