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  #1  
Old 11/12/2005, 05:56 PM
ImAFinAddict ImAFinAddict is offline
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Join Date: Jan 2005
Location: San Antonio TX
Posts: 88
THANKS***Aqua-Medic***FOR NOTHING!!!

A brand new Ocean runner pump I just bought went out on me. They said replacement pump was in the mail. Three days later, still no pump. When I call to find out *** is going on, the guy tells me "Oh, you were on my list of people to call today" No replacement pump was sent, and now I have to wait a whole week, so they can get my original pump back and see whats wrong with it. BTW, this is on a huge display tank (300+ gallons) in a restaurant. It is hard to explain to the owner what is going on. I just cant believe these people. I am never using this company again.
  #2  
Old 11/12/2005, 10:30 PM
FiLM Heo FiLM Heo is offline
Moved On
 
Join Date: Jul 2005
Location: Home with mommy and daddy.
Posts: 98
there chiller's are the worse on the market also.
  #3  
Old 11/13/2005, 01:43 AM
winnie83 winnie83 is offline
Registered Member
 
Join Date: Sep 2004
Location: Boulder CO
Posts: 78
I had a great experience with Aqua Medic - had a short in my spacelight, sent an email on a Sunday night and got a response the same night, brought the fixture to the warehouse the next morning and they fixed it on the spot. I couldn't ask for better service than that.
  #4  
Old 11/13/2005, 07:52 PM
robwsup robwsup is offline
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Join Date: Sep 2001
Location: Orange Park, FL
Posts: 2,444
I feel your pain ImAFin. Enough said......
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