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#1
01/04/2008, 04:00 PM
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I LOVE Tunze!!!
Well last week or so when I was cleaning my Tunze Streams I broke the brackets that hold the ph to the magnet.
I posted in their forum and they sent me new ones at NO CHARGE not even shipping!!! I got them in today and put them on my tank to get it back up again. These guys are great and have excellent customer service!! Just thought I'd share 
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"Sharks are naturally peaceful." "How'd you get that nasty cut anyway?" "A shark bit me." Jack of all trades, and master of none. ~Steve~ |
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#2
01/04/2008, 04:35 PM
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wow funny thing is mine did the same thing and w/o me even cleaning it. it just fell to the bottom of the tank. i thought wtH? i tried to put it back in the bracket and then pop, the bracket broke and off into the tank. i did pm roger and he said he was going to send me a new one. i was like ok np. how much is the replacement? he said don't worry about it and got my address but i've yet to recieve it. maybe a couple of more days. i dont mind since it is a free replacement. Tunze rocks.
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