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#26
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-Chris and Jaime 90g SPS Reef our myReef is currently offline Sign up for Macna 2008! See you there! |
#27
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-Chris and Jaime 90g SPS Reef our myReef is currently offline Sign up for Macna 2008! See you there! |
#28
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Not to bash anyone here. I've used them and had good service. Sometimes things get a little more difficult this time of year with all the shipping going on. Trying to make everyone happy can't be done.
easygoer2 |
#29
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Awesome read ; )
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A heroin addiction would of been cheaper... |
#30
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If this guy wants excellent customer service, maybe he should shop at Wal-Mart. Then he can start asking Wal-Mart to carry saltwater fish and products.
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Justin Corn Technician I-Nutrition TAES Shrimp Mariculture Research PRoject Port Aransas, TX |
#31
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wow
well I'll tell you what, you guys keep bending over and enjoying it. When someone spits on me I don't smile and say that it's raining, so this is obviously full of responses from people in the retail end of the business, because having spoken to quite a few other fellow reefers they all agreed with me in that this was a lame response. I really think the opinions being expressed here is biased towards retailers. Oh well. this is obviously not a true forum for people expressing their problems with a company if your all so vihamently defending a company, who took my money, never shipped S&**!! and still hasn't refunded me my money. I guess no wonder why WAL MART is a billion dollar a year company, oh that's right they do provide good service. So although I don't shop at WALL MART, as it's not my cup of tea, but I can admire good customer service and response. Just because its live fish or corals doesn't mean you treat your customers like morons.
Easygoer2, agreed I know its the worst time to receive live goods, but this order was placed on Wednesday the 19th, so it shouldn't have been too bad, but all I was asking for was on the Thursday when I spoke to Steve was a heads up like " oh hey man we don't have what your looking for in stock, so we wont take your cash and or we can ship a partial order or ship next week," but in fact all I got was a 10pm email Thursday night prior to the 10am delivery of friday morning. Still no refunded cash and thats on today Xmas, nothing, and some lame excuse way after business hours the morning prior to its arrival. Thats just bs plain and simple. sincerely, David V. |
#32
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i used to work for an internet/phone based business and i learned quickly that some people are unhappy and want everyone else to be unhappy as well. you just have to ignore them and they will go away and bother someone else because they will never learn that people will help you if youre nice. so, just let it go.
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2 perculas, 1 6 line, 1 yellow spotted watchman, 1 tiger pistol, 1 overly aggressive leather coral |
#33
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David, just one question. 10 PM east coast or west coast time? Just curious.
Thanks, |
#34
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wow
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I guess placing an order for 400 dollars worth of merchandise of pre shipping costs and mind you it would have been one of many orders to come, is wholly unreasonable of me to ask for prompt service. I guess out of your whopping 4 posts this thread caught your eye, and your telling me you don't work with Marine Depot? Ok ya I believe that one. anyways the only people reading this thread are vendors and maybe 1 or 2 people who have had positive experiences with Marine Depot, sadly I haven't, and what I asked for isn't unreasonable. Tonga_man, 10pm west coast time. I received the email in the wee hours of the morning. Like I said previously, their email did me a world of good the night prior after business hours. David V. |
#35
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It's a delusion to think all transactions will go perfectly. There is nothing to be done now but move on to some other company who you feel will meet your needs. Instead of expressing your dismay on a public forum where people will pick you to pieces you need to say to yourself: May I take defeat upon myself. And offer them the victory." Then you will no longer be stressed out. It's done. Don't keep your blood pressure up for nothing. There are plenty of sponsors here to give a try.
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May everyone be happy, May everyone be free from misery, May no one ever be separated from their happiness, May everyone have equanimity, free from hatred and attachment. |
#36
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i have had back order trouble there to.i just got what i could and canceled the back order.they were nice about it, but some times when you want somethings you just dont want to wait when you pay before you get what you buy.i do not use them any more i try to buy local first .on the other hand i have had some great exp. with (phishy business)&(dr mack)also reeftopia so there are some good people out there
Last edited by stargazer=2; 12/26/2007 at 10:49 AM. |
#37
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FunkieReefJunkie
Hey again thanks for the response man, and your right in many ways. I'm calm, I know postings can sound harsh but I'm not stressed I handled the problem when it happened, right now I'm just venting about the service I got from Marine Depot. As a fornote, I got screwed by another company right before ordering from Marine Depot, and I told Steve about this., and although the other company made an honest mistake, it was still dissapointing, so I was already in a skecthy mood about ordering items, and as Murphy's laws have it it happened again. I apologize for not stating, but I have already ordered somewhere else and I'm very very happy so far, but a public forum is where I can and decided to express how I feel. I wanted to come here to tell people what I experienced so they can decided for themselves if my story was helpful or not, what's disturbing is the majority of the responses have been from retailer and vendors in this business and not hobbyist ( customers) whom I truly wanted to hear from Stargazer, I agree man I just wish I had been given that opportunity to just get some of the items, they didn't give me that chance. Oh well, there is a really good company out there called Aquacon, I really enjoy their service so far, going to be giving them a buzz today perhaps for more items on my list. Thanks for the response man, nice to hear from a fellow hobbyist. sincerely, David V. Last edited by |233F gee|<; 12/26/2007 at 11:10 AM. |
#38
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do yourself a huge favor and search Aquacon.
http://reefcentral.com/forums/showth...hlight=aquacon http://reefcentral.com/forums/showth...hlight=aquacon
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Shop Smart Shop S-Mart |
#39
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Uh make sure you do a search on aquacon here first.....
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#40
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Jay4Robin and I are both hobbyists that have contributed plenty to this forum. I don't see the evidence to support your claim that the majority posting here are vendors and retailers.
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-Chris and Jaime 90g SPS Reef our myReef is currently offline Sign up for Macna 2008! See you there! |
#41
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Well the links you posted nothing really showed up, I appreciate the help. I dont have a problem as of yet, but I am super skeptical as it is, so we'll see I guess. They seem like good guys so far.
cheers David V. |
#42
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I think the problem with you, |233F gee|<, is that you are extremely close-minded and refuse to listen to anything else anyone has to say. People are no longer arguing with you and are genuinely trying to give you some helpful advice and you belittle them. You are out of line.
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-Chris and Jaime 90g SPS Reef our myReef is currently offline Sign up for Macna 2008! See you there! |
#43
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your making no sense whatsoever, what should I be listening to? Your opinions on how I am crazy? Or should I be listening to your disparging remarks? What's the advice? Just bend over? Bite the bullet? Your not giving me any advice, and anyone offering anything sincere and nice I have responded to in kind, I just wish youd crawl back under your rock, as your responses are nasty, negative and without provocation. So please take your negativity elsewhere, I was posting my experience. sincerely, david v. |
#44
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I am negative? Get real. You came here wielding negative remarks and continued down the first and second page of the thread with them. Then someone posts links to help you and you give them a response of:
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-Chris and Jaime 90g SPS Reef our myReef is currently offline Sign up for Macna 2008! See you there! |
#45
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I was weidling negative remarks? I was saying the company ( NOT YOU) did a very poor job in customer service. So unless your workign for Marine Depot, that was my experience and doesn't effect you personally, albeit your taking it like an insult to your mother. So get off your high horse! BTW your name is very appropo "Conceyted." sincerely, david v. |
#46
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To me, I read the response to be sarcastic. There is a lot lost in translation over the internet. I apologize if you were, in fact, being sincere to the person trying to help you above. The tone you set at the beginning of the thread was not one of gratitude and appreciation, so for you to be so happy and thankful now was a surprise to me.
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-Chris and Jaime 90g SPS Reef our myReef is currently offline Sign up for Macna 2008! See you there! |
#47
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thanks David V. |
#48
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-Chris and Jaime 90g SPS Reef our myReef is currently offline Sign up for Macna 2008! See you there! |
#49
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Ha! Ok sure thing.
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#50
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Re: wow
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-Jeremy "Quidquid latine dictum sit, altum viditur" |
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