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Actually, when you buy something from a company and it is damaged by ups/fedex.... the company will usually replace the item, get it to the customer to take care of the customer and then take up the issue for reimbursement with ups/fedex.
Now, Im assuming Ceasar your not a business, and dont have anything to send out as replacement to AlphiPhiReefer. However, you are the shipper, you are the one that packaged the tank, you are the one who paid for the insurance. You are the one needed to contact Fedex to make the claims. Fedex will want to see the damage/packing and everything, but they will get someone in the buyers location to go and take a look.
If you dont want to go through the hassle of this, I would advise a full refund, the buyer ship the tank back to you and take it up with fedex, or you and the buyer come up with an alternative amount of money to be paid for the tank.
#1 Priority is to take care of your customer...and quit blaming someone else.
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Tony
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