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If this is the second time they have made this exception for you then consider yourself the exception to the rule. Even one shipping refund surprises me. Most people who order online are aware that shipping is not refundable. You take part of the risk when you ship. If you can't accept that then it is best you stick to local sales.
As this is standard practice in the industry , at least since I started buying online in 2000, I think it best not to use this venue as a way to pressure a vendor into a refund. Not saying you did that, but I have seen it here too many times.
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Steve
The Tribal Wisdom of the Dakota Indians, passed on from generation to generation, says that:
"When you discover that you are riding a dead horse, the best strategy is to dismount."
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