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Wow! What a thread. Just gotta drop in here as an objective third party just reading this entire thread. Oh, let me also mention that I am a small business owner.
Things happen. There is no getting around it. No matter how great you are as a business owner you are going to screw up and dissapoint someone sometimes. It is just a fact.
However, if you do not even know there is a problem, you cannot resolve it. Sometimes a "best customer" comes from someone you had a problem with during your first encounter. We have stopped calling them problems and now prefer "unsolved opportunities".
Blasto, What you and Will have is an "unsolved opportunity" I think you would be helping him to run his business better (and in the process probably get what you paid for) if you give him a call.
Let us know how it works out?
Thanks
Lee
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