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I have sold alot of frags here on RC myself. And I have only had one case where I shipped some Xenia to a guy. The package did not arrive the day it was suppose to, it was a day late. The xenia was lost, he even sent me pics of the dead xenia.
I filed a claim with FedEx and got the refund back for shipping. So I told the buyer, if he wanted I would reship him some more xenia and a few stalks more to off set the loss for him, if he was willing to let me use the refund again to ship.
I didn't mind replacing the xenia as long as the shipping was paid for. I always try to treat people like I'd like to be treated. I always tell people I will replace any frags they lose in shipping if I can as long as they are willing to pay for shipping again. These things do happen out of our control, but I feel the buyer should get what he paid me for.
So I feel he should have had more frags shipped to him since FedEx refunded the shipping, the refund could have been used for shipping him more frags???
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