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It's not that AGA or JoMars don't care, it's just that they don't/can't know everything.
I deal with idiot customers everyday who expect me to be omniscient. They grow irritated when I simply say, "I don't know." Now when something goes wrong, I place the blame on them - their attitude is bad, their kids are ugly, they don't pay me on time, they are smelly and stupid, etc.
(This embarrasses poor Matt a great deal - he now ducks for cover when I begin to berate my customers.)
I've been involved in the hobby more than 35 years and you'd think by now I would have seen it all. But about every four weeks or so something I've never seen pops up. Drives me nuts.
I'll be servicing tanks in Nitro Monday and Tuesday, April 17-18. PM me and we can make arrangements to meet. No charge. If I can figure it out I'll know what to do when it happens to a customer's tank.
If I can't figure out what's wrong, I'll blame you, so be prepared.
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