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The guy had a problem with a product. I'm pretty sure he tried the place where he bought them from and no luck there. You think everyone knows of Roger and the Tunze forum? You're out of your mind.
It's the squeaky wheel that gets the grease. This is a forum for resolving just such issues (among many others) and dragging a companies name through the mud is exactly what should've happened. He's got a two page thread based on the title of this topic AND I bet he found a better solution for having named it so.
A company as reputable as Tunze needs not worry about the title of a forum topic like this to ruin any business.
It's the consumer who needs the attention, not Tunze.
If a place as well managed as Tunze
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