They do not have a very good reputation. Sadly they have earned what they got.
If you have not used it yet and your wife wouldn't get upset, you can get a much better unit for less than $50 more. There are several RC sponsors that sell what is considered to be reef quality systems in the $160-$200 range that will live up to their reputation.
www.thefilterguys.biz
www.buckeyefieldsupply.com
www.melevsreef.com
www.airwaterice.com
www.purelyh20.com
www.spectrapure.com
Sounds like you have a great wife so don't upset her!