SunfishFun
08/07/2001, 07:44 PM
CSL has super customer service!
I bought a CustomSeaLife retro kit through a MO company and at the very last step when attaching ground wire from reflector to ballast, I chose the wrong screw to take off b/c something like a nut could be heard rolling around inside. :eek1: I immediately phoned CSL (late Sunday night) and left a message. The next day, Customer Service phoned (Petra, I believe) and said they would contact the MO company to confirm date of shipment, etc. She phoned back to let me know a new ballast was on its way with a pre-paid UPS return sticker for the one I messed up and now my reef has light!
I bought a CustomSeaLife retro kit through a MO company and at the very last step when attaching ground wire from reflector to ballast, I chose the wrong screw to take off b/c something like a nut could be heard rolling around inside. :eek1: I immediately phoned CSL (late Sunday night) and left a message. The next day, Customer Service phoned (Petra, I believe) and said they would contact the MO company to confirm date of shipment, etc. She phoned back to let me know a new ballast was on its way with a pre-paid UPS return sticker for the one I messed up and now my reef has light!