PA and customer service

[geo]

My PFO ballast developed a problem 5-3-01,after a few months of use. I emailed pfo and Jason at Premium Aquatics (http://www.premiumaquatics.com/) (where this ballast was purchased). NO response at all from pfo but Jason e mailed me within a few hours and offered to ship the replacement. Absolutely no hassle at all. Customer service means the most AFTER the sale, I wanted to thank Jason in this public forum and recommend others to his store.

[alpana]

I purchased a CPR System with overflow from them. They shipped me the wrong prefilter by mistake. When Jason realised the error, he shipped a new overflow by Fed ex 2nd day air without any hassle. He did not even ask me to ship back the pre-filter. Since then, I have done a lot of business with them...
Kudos to Jason and Premium Aquatics :rollface:

[dolfandds]

I have had the pleasure of dealing with P.A. over the last two years. Their customer service is only surpassed by their knowledge of the inventory they carry. I will continue to order from the best on the web, Thank you Premium aquatics,for ,past, present and future orders.Your service is second to none!!!!

[Snailman]

dolfandds



[welcome]

[Nagel]

Another Two Thumbs Up to Premium Aquatics!

http://www.reefcentral.com/vbulletin/images/icons/icon14.gif http://www.reefcentral.com/vbulletin/images/icons/icon14.gif

For all you whiners and doubters out there. Just gotta give my humble opinion of PA.

Customer Service - http://www.reefcentral.com/vbulletin/images/icons/icon14.gif http://www.reefcentral.com/vbulletin/images/icons/icon14.gif They returned EVERY e-mail within a day or two. And I run an online business, so I know the volume of mails sometimes, so two days max is NOT bad at all, though most (all except for one email) were answered by the next evening.

Prices - http://www.reefcentral.com/vbulletin/images/icons/icon14.gif http://www.reefcentral.com/vbulletin/images/icons/icon14.gif Once again, these guys have GOOD prices on a few things. Very competitive, and Jason trys to match if he can.

Shipping - http://www.reefcentral.com/vbulletin/images/icons/icon14.gif http://www.reefcentral.com/vbulletin/images/icons/icon14.gif Ok, 1/2 of the companies out there mark-up their freight, but PA does not. They sent me a shipping notice with tracking information on the day my order shipped. All of the items were EXTREMELY well packed, and everything arrived in top shape.

Overall Experience - http://www.reefcentral.com/vbulletin/images/icons/icon14.gif http://www.reefcentral.com/vbulletin/images/icons/icon14.gif I WILL be doing business with these guys again. Although one item was on backorder, Jason offered suggestions to other products that would do the same thing, and in a similar price range (DI Add-on unit), I held out for the Spectrapure, but Jason kept me informed of all that was going on. Jason is friendly and very helpful, this order was a pleasant experience by comparison to alot of MO companies that I have dealt with on the web. Definately a good MO company to support. Keep up the great work Jason.

just my .02

[Rinaldi]

I always suspected that all of you "Premium Aquatics people" were on the company payroll :), but now I have my own glowing report in connection with a recent order where I had some bad luck:

I recently received a 250w DE hqi bulb, and as I was installing it I noticed a significant hairline crack in the porcelain where it meets the glass. I am not sure if it came cracked, came with a defect, or if I accidently may have cracked it. Jason shipped a replacement immediately.

Unfortunately my PFO 250w DE hqi ballast also had a problem: I came downstairs to find the lights out, the breaker tripped, and a very strong electrical odor - one of the ballasts was fried. Jason put me in touch with Lisa at PFO and a new ballast is on the way.

Great customer service, prices, and selection.